Browsing by Subject "Service quality"
Now showing items 1-4 of 4
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Potential influence of IS0 9001: 2000 quality management principles on service quality in Kenya’s hotel industry
(Online Science Journals, 2017)In this time of globalization and turbulent economic environment, hotel establishments in the world are required to implement new management approaches in order to provide high quality service. Implementation of quality ... -
Potential influence of IS0 9001: 2000 quality management principles on service quality in Kenya’s hotel industry
(Current Issues in African Tourism Research, 2017)In this time of globalization and turbulent economic environment, hotel establishments in the world are required to implement new management approaches in order to provide high quality service. Implementation of quality ... -
SERVICE QUALITY DELIVERY AND CUSTOMERS’ SATISFACTION IN NIGERIA BANKING INDUSTRY
(Machakos University, 2019-04)The paper assesses the service quality delivery and Customer’s satisfaction in some selected Banks in Nigeria. Primary data is used where (600) respondents were selected through convenient Sampling. The study uses gap ... -
Service quality gaps and their effects on organizational performance in the real estate industry in Kenya: A case of Myspace Properties
(International Journal of Social Sciences and Entrepreneurship, 2013)Service quality gaps usually exist whenever a client goes to a real estate company for its services. This is because most of the time the real estate agents usually overpromise and they fail to deliver as per the promise ...
